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 ITS Service Directory

ITS provides an extensive set of IT services to support teaching, research and learning at UQ. Below is a comprehensive listing of these services.




Audio-Visual Services
Audio-Visual Services are an essential part of University lectures. ITS provides everything from microphones, through video and data projection facilities, to Internet access for lectures in centrally controlled University l...

AusCERT IT Security
AusCERT is the national Computer Emergency Response Team for Australia and a leading CERT in the Asia/Pacific region

Blocking Outgoing SMTP from UQ by default
Recently the Information Technology and Services Policy and Planning Committee (ITSPP) approved a requirement that all outgoing mail from UQ be relayed via central m...

Buying Hardware
Requires password

Buying Software
ITS offers UQ schools, staff, students, alumni and the UQ IT community discounts on different types of software. ITS Licensing & Maintenance purchases software at reduced prices through volume licensing programmes a...

Data Backup
Protect the data on your server with the help of ITS. We can backup your computer daily and retain the tapes for two months. Using the ITS backup service means your organisational unit won't have to buy expensive backup devi...

Enterprise Applications Development
Enterprise Applications Development (formerly Corporate Application Services) is responsible for software development, maintenance and enhancement of the SI-net student and UniFi Financial systems.

Enterprise Applications Operations
This group (formerly CADS) does the setup and maintenance of databases

Hardware Maintenance
About hardware maintenance agreements

High Performance Computing
The UQ High Performance Computing (HPC) facility, operated by ITS, provides computing, data storage, software and services to support the research activities of the University and its associates. The facility currently i...

Internet Services (UQconnect)
Direct Link to UQconnect, with information about Internet Services for students, staff, org units and clients, for home and business use. Information about Wireless hot spots at UQ is found here.

Learning Access Spaces
Information about computer labs and wireless zones

Mailing Lists
Includes information about setting up mailing lists for internal and external customers.

MCQ Exam Scanning
ITS provides an scanning service for Multiple Choice Answer Sheets

Relationship Management
This group handles ITS' Service Level Agreements

Software Development
Software development services can help improve your UQ business processes and take your business online. We can develop customised software solutions to satisfy your requirements when off-the-shelf pro...

Telephone Services
The University of Queensland's telephony network consists of approximately 11,500 fixed lines, including 350 cordless phones, 550 fax machines and an integrated cellular wireless solution of 120 phones. A centralised switchboard operato...

UQ Shared Mail and Calendar
UQ Shared Mail and Calendar - UQ's email and calendar system for staff - recently reached the important milestone of being rolled out to over 20,000 accounts. The system improves communication and collaboration between staff and is...

UQnet, the University Network
ITS maintains the UQ network, which operates across the major sites of St Lucia, Ipswich, Gatton, Herston and the PA Hospitals and a variety of smaller sites such as Toowoomba. A number of central network services are provided, such as email...

UQtrainIT
UQtrainIT provides training courses that focus on enhancing the conceptual IT understanding and skill levels of staff, students and external clients. UQtrain

Video Services
Video production and communication for teaching, research and promotion. Video has long been used as an effective tool for teaching and in research. And it still plays a vital role in conveying informa...

WebPrISM Administration
WebPrISM II is a web interface into the PrISM INGRES database which gives administrators the ability to search for information on students, staff and external clients, create new accounts quickly and change passwords, and print account infor...