The University of Queensland's telephony network consists of approximately 11,500 fixed lines, including 350 cordless phones, 550 fax machines and an integrated cellular wireless solution of 120 phones. A centralised switchboard operator service is supplied at St Lucia. The University of Queensland views its telephony solution as mission critical infrastructure underpinning the university's core business activities of teaching and research. In addition to general telephony, other services provided include Voicemail (5,800 users), Call Centre Technologies (40 agents), Switchboard Operations, University mobile services (870 users), reconciliation of telephone users' accounts against the University's carrier bill, Consultation, Engineering Design and Project Management. All related Telephony Services are provided to the UQ community on a cost recovery basis. 
Charges for Telephone Equipment and Services Document of Telephone equipment and services charges. To order equipment, please complete a Telephone Works Request form Telephone Works Requests All telephony related works requires a Telephone Works Request Form Voicemail - Frequently Asked Questions Facts and Helpful Hints on Voicemail Purchasing Mobile Phones for Personal Use Information on purchasing mobile phones for personal use Telephone Faults For all UQ internal telephony related issues, including faults and user help, please telephone the Helpline on 51000 PHS (Wireless Voice) PHS Overview and Coverage Map - Personal Handyphone System (PHS) is a wireless voice solution that enables a user to roam the St Lucia campus Teleconference Calls How to book a conference call Telephone Hire Telephone Hire is available through ITS Telephone Account Code PINs What you need a PIN for and how to get one Corporate Mobile Phone Purchasing Information about corporate mobile phone purchasing at UQ. Purchasing Mobile Phones for Personal Use Information for staff wishing to purchase a mobile phone for personal use Telephone Call Centre Services Fully featured modern Call Centre platform with computer telephony integration to the desktop. A powerful technology designed to optimise both call delivery and resource management within high telephone traffic service groups. Telephone Extension Cost Reports ITS Voice Operations can provide reports on the call costs for a specific extension. Fill out the Report Request Form and email it to the Finance Officer i... Telephone Call Accounting Charges Types of telephone call reports and costs Telephone E Reception Arrange to have your call taken while you are away UQ Emergency Procedures How to order a UQ emergency procedure Switchboard ITS operates UQ's switchboard Monday to Friday 8:00 am to 5:00 pm UQ Contacts Directory How to make changes to and access the UQ Contacts Directory Telephone Consultation and Design ITS can design a telephone system for your org unit |
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